Implementing Cisco Collaboration Applications (CLICA)
Apresentação: Formação Cisco CLICA
Destinado a todos os profissionais com experiência em redes Cisco, o curso Cisco CLICA é o passo certo para evoluir na carreira. Esta formação dota os formandos das competências fundamentais em procedimento de comunicação, melhoria de sistemas de comunicação e dispositivos e desenvolvimento de medidas de compatibilização.
The Implementing Cisco Collaboration Applications (CLICA) v1.0 course shows you how to implement Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection, and Cisco Unity Express. You will learn how to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices. This course also earns you 40 Continuing Education (CE) credits towards recertification.
This course will prepare you for the exam:
- 300-810 Implementing Cisco Collaboration Applications (CLICA)
Benefícios do Curso
This course will help you:
- Learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
- Earn 40 credits toward recertification
- Prepare for the 300-810 CLICA exam
Objetivos
After taking this course, you should be able to:
- Configure Cisco Unity Connection integration
- Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
- Configure and troubleshoot Cisco Unity Express
- Describe SSO for Cisco Unified Communications applications
- Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
- Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
- Configure and troubleshoot chat rooms and message archiving
- Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
- Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server
- Configure call recording and monitoring
Pré-requisitos
Before taking this course, you should have the following knowledge and skills:
- Basic understanding of networking technologies
- Basic understanding of voice and video
- Cisco Unified Communications Manager (CUCM) experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks
The following Cisco courses can help you gain the knowledge you need to prepare for this course:
- Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
- Understanding Cisco Collaboration Foundations (CLFNDU)
Programa
- Configuring and Troubleshooting Cisco Unity Connection Integration
- Configuring and Troubleshooting Cisco Unity Connection Call Handlers
- Troubleshooting Cisco Unity Connection
- Configuring and Troubleshooting Cisco Unity Express
- Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
- Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
- Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
- Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
- Troubleshooting Cisco Unified Communications Manager IM and Presence Service
- Integrating Cisco Unified Attendant Console Advanced
- Implementing Call Recording and Monitoring
