ITIL®4 Specialist: Create, Deliver & Support

Apresentação

This course prepares candidates for the ITIL 4 Create, Deliver & Support exam. After completing this course, candidates can demonstrate sufficient understanding of ITIL 4 and apply it to the creation, delivery and support of services, as described in the syllabus. After passing the exam, candidates will be awarded the ITIL 4 Create, Deliver and Support certificate. This certification is one of the prerequisites for the ITIL 4 Managing Professional designation which assesses the candidate’s practical and technical knowledge of how to run successful, modern IT-enabled services, teams and workflows. The purpose of the ITIL 4 Create, Deliver & Support course is:

• to provide the candidate with an understanding of how to integrate different value streams and activities;
• to teach the candidate to create, deliver and support IT-enabled products and services, and to apply relevant practices, methods and tools;
• to provide the candidate with an understanding of service performance, service quality and improvement methods.

Destinatários

This course is aimed at individuals who are continuing their journey in service management, such as ITSM managers and aspiring ITSM managers, ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to develop their knowledge further.

Pré-requisitos

For this course, you are required to have obtained your ITIL 4 Foundation certificate. You will need to provide us with a copy of this certificate upon registration in order to take this course.

Materiais

Participants will receive an ITIL® CDS classroom workbook containing all of the presentation materials, course notes, case study and sample exams.